top of page

PRIVACY POLICY

Last Updated: 09/24/2024

DIFF-INK USA LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our Website (https://www.diff-ink.com/) and Application, in compliance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and other relevant regulations.

1. Data Collection and Use

1.1 Personal Data Collected: We collect personal data that you provide when you:

  • Place an order

  • Register an account

  • Subscribe to our services or newsletters

  • Contact us for support or inquiries

1.2 Types of Data Collected: The personal data we may collect includes:

  • Name, email address, shipping and billing address

  • Payment information (credit card details, billing address)

  • Order history, preferences, and interactions with our Website

  • IP address, device information, and browser type

1.3 Usage of Personal Data: We use your data to:

  • Process and fulfill orders

  • Communicate with you regarding orders, support, or updates

  • Provide customer service and technical support

  • Send marketing communications (if you have opted in)

  • Improve our Website and services through analytics and feedback

1.4 Legal Basis for Processing: We process your personal data based on:

  • Your consent (for marketing communications)

  • Contractual necessity (processing orders and providing services)

  • Legitimate interests (improving services and ensuring website security)

  • Compliance with legal obligations

2. Data Sharing and Disclosure

2.1 Third-Party Service Providers: We may share your data with trusted third parties who assist us in:

  • Processing payments (e.g., payment gateways)

  • Delivering orders (e.g., shipping companies)

  • Providing customer support and marketing services These third parties are obligated to protect your data and only use it for the intended purposes.

2.2 Legal Obligations: We may disclose your personal data to comply with legal requirements, such as subpoenas, court orders, or regulatory requests.

2.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

Note: We do not sell your personal data.

3. Data Security

3.1 Security Measures: We implement industry-standard security measures, such as encryption, firewalls, and secure socket layer (SSL) technology, to protect your data from unauthorized access, alteration, or disclosure.

3.2 User Responsibility: You are responsible for safeguarding your account credentials. We recommend using strong, unique passwords and regularly updating them.

Please note: No security system is 100% impenetrable, and we cannot guarantee absolute security.

4. Your Rights

4.1 Access and Correction: You have the right to request access to your data and to correct inaccuracies.

4.2 Deletion: You can request the deletion of your personal data, subject to legal exceptions.

4.3 Opt-Out: You can opt-out of marketing communications by following the unsubscribe link in emails or contacting us at contact@diff-ink.com.

4.4 California Residents (CCPA Rights):

  • Right to know about data collection, usage, and sharing

  • Right to request data deletion (subject to exceptions)

  • Right to opt-out of data sales (we do not sell personal data)

  • Right to receive equal service and pricing regardless of privacy preferences

  • To exercise your CCPA rights, contact us at contact@diff-ink.com.

4.5 Other State Residents (e.g., Virginia, Colorado, Connecticut):

  • Similar rights as CCPA. Please contact us to exercise your rights.

5. Children's Privacy

5.1 COPPA Compliance: We do not knowingly collect data from children under 13. If you believe we have collected such data, contact us immediately at contact@diff-ink.com to request deletion.

6. Cookies and Tracking Technologies

6.1 Usage of Cookies: We use cookies to:

  • Operate and enhance our Website's functionality

  • Analyze traffic and user behavior

  • Personalize your experience For more details, refer to our Cookie Policy.

6.2 Managing Cookies: You can control cookies via your browser settings, but this may affect website functionality.

7. Data Retention

7.1 Retention Period: We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data related to your orders will be kept for a minimum of seven (7) years for tax and legal obligations.

8. Changes to This Privacy Policy

8.1 Updates: We may update this Privacy Policy periodically. Any changes will be posted with an updated revision date on this page. We encourage you to review this policy regularly.

9. Contact Information

9.1 Questions or Concerns: If you have questions, concerns, or wish to exercise your rights, please contact us:

  • Email: contact@diff-ink.com

  • Mail: DIFF-INK USA LLC, 9737 NW 41st St, Ste 132, Doral, FL 33178, USA

10. Governing Laws

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, and any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Florida.

bottom of page